What you can use it for
1. Transactional email
Send an email when something happens in your application, such as a registration or a change in status.
Examples:
- Account confirmations
- Password resets
- Order confirmations
- Status updates
- Notifications triggered by platform events
Connect determines when to send a message and supplies its content. Brevo handles delivery.
2. Contact & mailing list synchronization
Synchronize contact details and selected fields with Brevo through its API.
This allows you to:
- Update contact lists
- Synchronize custom fields and audience groups
- Reduce duplicate contact entries
- Update mailing lists when contact details change
The connection passes these updates to Brevo, reducing manual imports and exports.
3. Promotional email campaigns
Create campaigns in Brevo using the contact details and groups supplied by Connect.
You can:
- Select the group you want to reach
- Personalize messages with contact details
- Start campaigns when specified events occur
- Review campaign recipients
Manage the campaigns in Brevo and maintain the source contact details in Connect.
4. Live chat and chatbot integration
The integration also supports Brevo’s chat and chatbot features.
This allows you to:
- Add live chat to your website or portal
- Route conversations to the right team
- Use chatbot flows for common questions
- Link chat data to known contacts
Linking conversations to contacts helps your team see who they are speaking with.